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  • Please give a minimum of 24 hours notice to cancel or reschedule your appointment.

  • Please let us know as soon as possible if you can not attend your appointment due to illness.  

  • Do not attend an in person appointment if you are sick. 

  • Book at least one appointment when you check out, which can be rescheduled if required with 24 hours notice minimum. 

  • Rescheduling of appointments with less than 24 notice is subject to a $40 fee at  the discretion of Thrive staff.  Please email

  • Packages of appointments are valid for 3 months from purchase.  

  • Practice Video memberships can be cancelled at any time by signing into your account.

  • Class Packages- are for a set block of classes at a specific day and time- save your spot. 

  • Packages of Drop in Classes are for 5 classes- you must pre-register, (only if there's space)  and it must be an appropriate class for you to attend.  (get it touch if you aren't sure)


Refund Policy: 

  • If you purchase a set of appointments and then don't use them, we are happy to refund you.  If you use part of a set, please let us know how we can improve your experience.

  • Physical and downloadable products are non-refundable.

  • Class packages- once the class block starts there are no refunds unless your spot can be filled.  

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